TERMS AND CONDITIONS
1. ORDER
1.1 This contract is between Fischer Future Heat UK Ltd (“us”) & the customer named overleaf (“you”).
1.2 Fischer retains title in the goods until all outstanding balances are paid in full. Risk in the goods passes to you on delivery or where we install, on installation.
1.3 Due to data protection, if you want us to discuss the order with a third party on your behalf, we will require your permission.
1.4 Finance may be provided subject to status & affordability. Fischer Future Heat UK Limited is authorised and regulated by the Financial Conduct Authority FRN 732544. We act as a credit broker and offer finance from a panel of lenders.
1.5 Product sizes are prescribed based on property requirements. Unless you say otherwise, we will assume you are aware & happy with all aspects of the order.
1.6 You may incur charges, or we may terminate the contract if you do not supply us with the information required, permit us to carry out the contract or breach this contract.
1.7 We are not obliged to accept your order, and we will advise you if we are unable to fulfil your order.
1.8 Changes or discontinuation/withdrawal of products may occur, where this occurs and we terminate the contract, we are only liable to refund any monies paid.
1.9 Unless otherwise specified, heaters are supplied in White colour RAL 9010. Refer to www. ralcolor.com (please note this is not brilliant white).
1.10 We may after the date of this contract make reasonable changes to the specification of any goods/ services where required to ensure compliance with any applicable law or code of practice.
1.11 All descriptions/illustrations etc contained in any catalogue/advertisement are intended to provide a general idea of the works only.
1.13 You confirm that you have been shown the Fischer price list, and that all funding offerings have been shown and explained to you.
1.14 We do not sell our products based on their EPC rating, and we are not liable for any change, or lack thereof, to a property’s EPC rating.
1.15 Fischer reserves the right to outsource any part of this contract and any of its business functions relating to you, to third parties.
1.16 By signing this agreement you agree that we will need to provide services to you prior to the commencement of your cancellation period and that therefore such services will still be chargeable even where you cancel before or within your cancellation period.
2. INSTALLATION
2.1 You must check the location of the product(s) before installation to ensure you are satisfied.
2.2 Electrical work may be altered by us at installation for efficient functioning of the product(s).
2.3 If necessary, we have the right to relocate the product(s) to improve efficiency.
2.4 Removal of existing products is a service we may provide at our discretion and where we elect to do so, we do not make good walls or accept responsibility for damage visible after removal of products. Any holes left will be filled, but we will not be liable for redecorating.
2.5 We do not remove oil tanks, LPG tanks, existing water storage tanks, or make good flues. After the removal of existing products, where possible, flues will be sealed/ filled internally but not externally.
2.6 We do not remove any product containing asbestos and so you must advise us of the location of any asbestos or asbestos-type material that can be found on the premises that affect our ability to safely install your order.
2.7 If we cannot wall mount heaters due to wall condition, we may install on feet/castors for stability & safety.
2.8 The installation site should be clear and free from any obstruction prior to installation. It is your responsibility, and you agree to move anything that may impede our installers during installation. This includes, but is not limited to, personal belongings, furniture, appliances, or existing fittings. If the installation site is inaccessible, the installation may be aborted, and you may be liable for our costs.
2.9 We are not liable for damage caused to your property or the contents thereof during installation provided such damage is not by reason of our negligence. In cases of damage where we admit liability, we are not under an obligation to replace but if we elect to do so, we replace with similar product where viable to do so. Any replacement is subject always to an attempt at repair first. We can only assess liability if provided with photographic evidence & supporting report. You are required to inspect for damage after installation and before signing checklist to agree there is no damage.
2.10 We are not responsible for redecorating after installation.
2.11 If necessary for the installation and at our discretion, lifting of carpets/flooring may be carried out by our installers. We cannot accept responsibility for carpets put back not as originally fitted.
2.12 To cancel or re-book an install, 48-hour notice is required. If no such notice is given, you will be subject to a re-scheduling charge.
2.13 All existing heaters to be removed must be switched off 24 hours before install; if this is not done, we may have to re-book install and you may be subject to charges.
2.14 Install times may vary depending on circumstances on the day. We are not liable for losses/claims of compensation.
2.15 We reserve the right to change the date of your install if necessary.
2.16 Our product(s) may require the use of a 24-hour live electrical feed and we may perform a conversion to 24-hour supply at the point of installation to ensure effective functioning of our product(s).
2.17 We do not rewire/upgrade fuse boards unless agreed beforehand & charged for. Additional wiring is surface mounted covered with trunking; we do not chase wires into walls. You are aware and agree that extra cable may be required to complete the installation and you shall be responsible for the cost of the additional cable.
2.18 We are not responsible for upgrading a property’s electricity supply, meters or main fuse. In the event that we offer to assist you with upgrading a property’s electricity supply, we are not liable for any costs or issues that may arise in relation to upgrading a property’s electricity supply.
2.18.1. You shall ensure that your property has an adequate power supply for the ordered goods. We are not liable for any issues arising from an insufficient power supply, and such issues will not be covered under any warranties provided by this contract.
2.19 We are not responsible for existing pipe work, plumbing fixings, plumbing appliances, and fittings such as taps, underfloor pipework or pipe work within walls or similar, following our installation.
2.20 We reserve the right to change or amend the original order in line with findings at installation.
2.21 We are not obliged to carry out a flush of any existing radiators and cannot be responsible for their condition. If we carry out a flush, we do so at our discretion and the type of flush required will be decided by us. For the avoidance of doubt there is no obligation that any flush carried out must be a power flush.
2.22 We will not install a product that provides domestic hot water into a property with a power shower. This includes, but is not limited to, a Fischer boiler, Aquafficient, and Aquafficient Eco+. If you have a power shower at the point of order, you agree that you are responsible for changing this to either a mixer or electric in preparation for your installation. You agree that if this is not done, we will disconnect the existing power shower during installation to prevent any further issues.
2.23 In the event that we offer to assist you with removing the power shower and replacing it with a mixer or electric shower and reconfigure the existing pipework, we are not liable for any costs or issues that may arise in relation to the installation process. You agree that we will not be held responsible for any damage to the tiles or walls during this process. Additionally, we will not re-tile or make good the installation area after the installation is complete.
2.24 Where we install a product in a loft, you agree that you will ensure that the loft is boarded from the loft hatch, to and including the installation location of the new system. If you are unable to board the loft yourself, you agree to pay us a loft boarding fee of at least £300 + VAT, or any other amount specified by us, for boarding the loft.
2.25 Installation or other services may be carried out by our sub-contractors at our discretion.
3. PAYMENT
3.1 All payments must be paid in accordance with the payment method chosen at the date of purchase.
3.2 If your order is funded via finance, our Satisfaction Note must be signed on the day of delivery/installation.
3.3 In the event that you have arranged to pay via finance but defaults by failing to sign the satisfaction note at the time of installation or otherwise, the contract and payment method will automatically revert to cash terms. The balance will be considered due in full on the date of installation.
3.4 We reserve the right to charge daily interest on outstanding balances from the date sums are due, calculated at 8% per year.
3.5 We reserve the right to make charges of £25 for each instance of missed or late payment if payment is not made by the agreed due dates.
3.6 Discounts provided are only applicable on the basis that the contract price is paid in full and as agreed. In the event of default, discounts will be reversed, and the full price will be payable.
3.7 The person who is required to make payment or sign a finance satisfaction note on installation must be present on the day to do so as we will need to take payment on this day. If not, we may not be able to proceed with the installation on that day and the installation will need to be rescheduled and a rescheduling fee will apply.
3.8 If your order includes a package, promotion, or discount, these are applied based on the specific items you have ordered. Should the order or any items be changed or cancelled, the total price will be amended accordingly to reflect the list price of the remaining products.
4. WARRANTIES
4.1 Under the terms of the manufacturer’s warranty, we reserve the right to replace any defective product or part with an equivalent or similar product or part, should the original item no longer be available. This substitution will be at our discretion and at no additional cost to you, subject to the terms and conditions set forth herein.
4.2 The warranty periods for products in the case of install by us are listed in the relevant section of these terms and conditions on those products. All warranties run from the date of installation unless stated otherwise.
4.3 You must register your warranty with us within 14 days from installation/delivery to benefit from your warranty, please contact us to do this. Warranties commence from date of delivery/installation and only where balance is paid in accordance with method and terms of payment. For the avoidance of doubt, if you default on payment, all warranties will cease to apply and if you remedy this by making payment, the warranty will only apply from the date payment is made as required not the date of delivery/install (and the period during which payment was not made will remain uncovered under the warranty).
4.4 All our warranties are not valid in the case of cosmetic defects, discolouration, rust, ordinary wear and tear, failure to observe installation/operating/maintenance/instructions, buyer’s abuse, improper use or neglect and unauthorised modifications. Discolouration or otherwise due to covering of the heater or over-heating due to misuse will void the warranty.
4.5 You understand that due to thermal expansion, a product(s) may make a noise as the metal heats and cools, and that this is normal.
4.6 Work carried out to our product without our pre-obtained consent in writing will render warranties void.
4.7 We may elect to repair first before we replace under all warranties that we offer in these terms and conditions. You will be required to use telephone assistance in the first instance.
4.8 All warranties that we offer are not insurance backed.
4.9 Warranties will be void if products are moved from the location they were specified for in the case of supply only and installed in where installed by us.
4.10 Warranties may be transferred on sale of the property provided that the new owner registers this with us.
4.11 Any repair or replacement, whether full or of a part, carried out under the terms of our warranties does not extend the warranty beyond its original period.
4.12 We reserve the right to carry out all initial technical assistance and fault diagnosis and remedy via our telephone technical support in the first instance.
4.13 In relation to plugs, spurs and sockets that we install relating to any of our products, these have a 1-year warranty. Pipework and external plumbing components installed by us and connected to a product installed by us have a 1-year warranty, unless listed differently in the relevant section of these terms and conditions for that product.
4.14 All our product warranties refer to the physical product only and do not include service/labour which is chargeable currently at the rate of £258 + VAT (although subject to general cost increase from time to time).
4.15 The workmanship guarantee period for the installation services shall be 6 months from completion of the installation service. This Workmanship Guarantee will only apply: if the claim is relating to the installation directly, if the product has been installed by us and has been properly used and maintained throughout the guarantee period, if you have informed us of the alleged defect within the guarantee period and within a reasonable period of discovery.
4.16 To cancel or re-book a service call visit, 48-hour notice is required. If no such notice is given, you will be subject to a re-scheduling charge.
4.17 Where your order is supply only, we are not liable for any issue caused as a result of installation and the same is excluded from any warranty.
4.18 These general terms on warranties apply to all our products.
5. FISCHER WARM HOME GUARANTEE
5.1 This guarantee only applies where you have your products installed by us.
5.2 This guarantee applies to the HeatCore heaters only. This guarantee applies from date of installation and is valid for 6 months from that date, except the product is installed between 1st April and 30th September, then this guarantee applies from 1st October in the same year as the original installation date and is valid for 6 months from this date.
5.3 This guarantee means that if your heater(s) does not heat the prescribed room to 21 degrees Celsius we will repair/ replace it free of charge subject to these terms and conditions.
5.4 Any repair or replacement under this guarantee excludes service/labour which is chargeable.
5.5 All rooms in the property must be heated & use of our heaters is according to instructions provided. If only some rooms are heated, doors/windows must be kept closed.
5.6 This guarantee does not apply to conservatories, bathrooms, washrooms, rooms with chimneys/vents/pet flaps or similar.
5.7 This guarantee only applies where the integrity room the radiator is installed remains as is from point of installation. Where changes to the room/space have been made, the guarantee will cease to apply.
6. PRODUCT USE
6.1 Energy tariff used by the customer is not our responsibility. It is the responsibility of the customer to contact their energy supplier to ensure they are on the correct tariff based on their usage. You confirm that you are aware that the HeatCore heaters use standard 24-hour tariffs and that the heaters are not night storage heaters.
6.2 You agree that we have not advised you and we are not liable for the consumption/running cost of any of the product/s as we are unable to do so since such depend on external factors out of our control such as energy provider, tariff, property type & customer use/ lifestyle. You should be aware that electricity per unit is a more expensive fuel than others such as gas/oil etc and so if moving from other fuels to electricity you may experience an increase in running cost.
6.3 Daily operating instructions, programming of thermostat & changing of batteries every year is your responsibility. This does not fall within the scope of service calls or under the warranty and we reserve the right to refuse service calls for any reason other than for fault of product. If we agree to a service call for these reasons, they will be charged.
6.4 Products that are sold in conjunction to work together, such as with our hybrid solutions, must be used together and not in isolation or warranties will be void.
6.5 All products are sized and specified specifically for the rooms and location intended and must not be used in other rooms or locations. You agree that you are happy with the colour, size, and position of the products ordered.
6.6 Efficiency of products only applies if operated according to our instructions. The efficiency of any of our products is based on but not limited to property insulation, temperature control, mode of use, air exchanges within the property & thermostat programme.
6.7 Do not cover/obstruct/paint any of the products.
6.8 You are aware and agree that features such as open chimneys, vents, and wood burning stoves will cause heat loss and may affect the performance of the Fischer system, and that doors must be kept closed for maximum efficiency.
7. PACKAGES AND PACKAGE SAVINGS
7.1 Where you order two or more products, this may qualify as a package and entitle you to package savings. Packages are pricing structures only and do not mean that the products included rely on each other to function or must remain together as part of the order.
7.2 Package savings may include certain services or additional items provided at no extra cost, at our sole discretion. Any such services or items are offered as part of the overall package value.
7.3 Where services or additional items have been included within a package at no extra cost, these cannot be refunded, exchanged, or credited if they are not taken, cancelled, or not required.
7.4 Products in a package are not co-dependent. Cancelling one product within a package does not automatically cancel the other product(s) within the package.
7.5 If you cancel or amend one or more items within a package, you may no longer qualify for package savings, and we reserve the right to remove any package savings or discounts applied to your order. In this case, the remaining product(s) will revert to their full list price.
7.6 Packages and package savings cannot be used in conjunction with any other discount, promotion, or offer unless explicitly stated by FFH.
8. HEATCORE HEATERS
8.1 Where we install our HeatCore radiators, there is a 10-year warranty excluding electronic components such as thermostats, timers, thermal cut outs and receivers which come with a 2-year warranty.
8.2 Our HeatCore heaters (which are not night storage heaters) are designed to operate with temperature control & use day and night electricity where on a dual meter to maintain the desired temperature. For this reason, we recommend being on a standard rate meter as opposed to a dual-rate meter. These heaters do not use night rate only as they are not night storage heaters. You are aware and agree that the Fischer HeatCore heaters are not night storage heaters.
8.3 For safety, shelves covering the top of heaters should not be below 500mm & curtains covering the top of heaters should not be below 300mm.
9. AQUAFFICIENT
9.1 In case of install by us, warranties are as follows: storage core leaks = 10-year warranty. Overheat thermostat failure = 2-year warranty. Hydraulic assembly failure = 2-year warranty (if not resulting from scaling/ foreign objects). Control board failure = 2-year warranty. Failure of thermostatic mixing valves & expansion vessels = 2-year warranty.
9.2 Scaling of storage core not covered under warranty & remains the customer responsibility. Warranty does not apply to any part resulting from scaling/ foreign objects.
9.3 Storage core definition includes: (a) phase change material (PCM), heat exchanger immersed in PCM + tails that exit its plastic case, plastic case which encloses all aforementioned, pockets intruded into aforementioned components that can accommodate sensors/heating elements (excluding sensors/ heating elements which are replaceable wear components); (b) heating element where not replaceable;(c) breather valve; (d) O-rings + other parts which provide for the passage of aforementioned pockets/ heat exchanger tails through plastic case.
9.4 You will be charged for service & parts for repair/replacement of items which fall outside warranty; e.g. cost of service call; consumable items subject to wear & tear; routine maintenance, cleaning, overhaul, modifications & descaling; repair/ replacement of items damaged due to scale or lack of maintenance; replacement of cosmetic covers due to in-use/in-transit damage; rust, corrosion, water damage including but not limited to damage caused by excessive scale in water supply; cleaning/unblocking of pipework, expansion valves etc; costs arising from problems with integration with/use of heat source, electricity supply, solar generation etc; theft actual or attempted, malicious damage, damage caused by fire/explosion; work carried out by 3rd party repairer not authorised/approved by us; delivery/install charges if replacement unit sent outside warranty term or where no fault found.
9.5 The Aquafficient is considered a high-pressured system and if you are changing from a low-pressure system, you understand this may cause leaks on the retained pipework, plumbing, radiators, valves etc and we are not liable.
9.6 The Aquafficient is only compatible with a mains water supply, not water from a well or bore hole. The Aquafficient requires the water pressure into a property to be at least 1.5 bar.
9.7 If your pipework run is long, this may affect how quickly it will take for you to experience a hot water output. You agree that we are not liable for any delay in hot water output.
9.8 The Aquafficient operates on main pressure. If you are changing from a gravity-fed system, you understand that water output pressure may be affected, and pressure is depending on the incoming mains pressure to your property. Multiple water outlets open may reduce water pressure. You agree that we will not be liable for any change in water pressure, whether increase or decrease.
9.9 It is your responsibility to ensure annual servicing of the external plumbing components such as the thermostatic mixing valve, expansion vessel and pressure relief valve. Failure to do so will invalidate the warranty.
9.10 The Aquafficient is not compatible with power showers. If you have a power shower at the point of order, you agree that you are responsible for changing this to either a mixer or electric in preparation for your installation. You agree that if this is not done, we will disconnect the existing power shower during installation to prevent any further issues.
10. AQUAFFICIENT ECO+ AIR SOURCE
10.1 Warranty only valid where the product is serviced annually.
10.2 Where we install the product, there is a 5-year warranty on the stainless-steel tank and the evaporator panel. Any electrical, electronic and mechanical removable components have a 2-year warranty. The warranty exclusively covers productions faults of the product, excluding any liability for any material damage or injury that results directly or indirectly from the use of this product.
10.3 Warranty only valid if product used and maintained as per instructions. Failures or incidences due, but not limited, to the following reasons are excluded from the warranty: handling or repair the product by unauthorised personnel; damage caused by impact or fall during handling the product after it leaves the factory; to exceed the maximum accumulation temperature, the maximum accumulation temperature in all buffer tanks, unless otherwise indicated, is 85 ºC; damage to the tank, result of malfunction from the overpressure limiting valve, maximum 3 bars in the secondary, 9 bars in the primary and 6 bars in consumption and failing that indicated in the identification label of the equipment, applying as maximum pressure of each circuit the most restrictive; location of the product at any place subject to high temperature, humidity, inclemency, frost, aggressive environment; fault caused by an erroneous installation, which makes the product work out of its design conditions; faults caused by not having installed the supplied security group or incorrect installation thereof; overvoltage power supply (grid, beam…); faulty electrical connection, insufficient wire section, non-compliance with electrical schemes; use water within any of the following criteria – > 800 mg/L total of chlorine derivatives chlorides, calcium carbonate (CaCO3) content > 200 mg/L, > 50 mg / L free carbon dioxide, water pH less than 6 and greater than 8.5, electrical conductivity (25 °C) > 500 µS/cm, saturation index below -1 and over 0,8 (65 °C), in general any condition that exceeds the maximum allowed values; fault due to galvanic corrosion result from direct connection of copper pipes without electrolytic sleeve; installation of the product in a manner not in accordance with the operating instructions; damages result from problems that could not be detectable due to the location of the system (hardly accessible place) and that could have been avoided by a prompt reparation of the product; switch on the heating system without filling the tank (dry heating); any modification of the product without prior agreement with the manufacturer or use spare parts non-authorized or non-supplied by the manufacturer.
10.4 You understand that the Aquafficient Eco+ Air Source may cause vibrations or noise, and this is therefore not reason to reject the product.
10.5 If your pipework run is long, this may affect how quickly it will take for you to experience a hot water output. You agree that we are not liable for any delay in hot water output.
10.6 The Aquafficient Eco+ Air Source operates on main pressure. If you are changing from a gravity-fed system, you understand that water output pressure may be affected, and pressure is depending on the incoming mains pressure to your property. Multiple water outlets open may reduce water pressure. You agree that we will not be liable for any change in water pressure, whether increase or decrease.
10.7 The Aquafficient Eco+ Air Source is not compatible with power showers and if you have a power shower at the point of order you agree that you will need to get this changed in preparation for your installation.
11. ELECTRIC BOILERS
11.1 Where the product is installed by us, the warranties are as follows: 10-year warranty on the cylinder and the element; 2-year warranty on the pump, overheat stat, auto air vent, pressure switch, PRV, pressure gauge, and all electrics (contactors, timer, thermostat and receiver, RCD and main switch).
11.2 This warranty only relates to the boiler and integrated controls and does not include any connected system, radiators or accessories.
11.3 Warranty does not cover damage caused by system debris, contamination and/or water quality issues.
11.4 You may be required to add quality-grade inhibitor to the system at regular intervals using correct dosage.
11.5 Warranty only valid where the product is serviced annually (except in the case of heat only boilers).
11.6 If your pipework run is long, this may affect how quickly it will take for you to experience hot water or heating output. You agree that we are not liable for any delay in the output of these.
11.7 You understand that an electric boiler may cause vibrations or noise, and this is therefore not reason to reject the product.
11.8 You are aware and agree that a run of armoured cable will be required from the consumer unit (fuse board) to the boiler installation location, and you understand and agree that a rotary isolation switch will need to be installed next to the electric boiler.
12. WALL-MOUNTED COMBI ELECTRIC BOILERS
12.1 Where we install the product, the wall-mounted combi electric boiler benefits from a 10-year warranty on all mechanical components, excluding all electrical components (including but not limited to PCB, timers, controls, contactors, thermostat, receiver and switches) which benefit from a 2-year warranty.
12.2 This warranty covers the boiler only and does not include any connected system, radiators, pipework, showers, taps, valves or any external plumbing components not supplied directly by us.
12.3 The boiler is designed for small properties only, and you understand and agree that it is suitable exclusively for 1-2 bedroom properties.
12.4 The boiler is designed exclusively for properties with a single shower or equivalent single hot water outlet.
It is not intended for:
a. simultaneous or multi-outlet hot water use;
b. supplying baths or large/high-flow hot water systems;
c. supplying more than one bathroom.
Use of the boiler outside these limitations will result in reduced performance and will invalidate the warranty in respect of the hot water function.
12.5 You understand and agree that the combi boiler is only suitable for installation where a shower is used. Where you have a bath, you agree that the boiler is not designed to service a bath and you accept the limitations of the product.
12.6 The boiler delivers a 6 litres per minute hot water flow rate (based on testing using a flow cup) and provides a 30°C temperature rise. The boiler is designed to achieve an average maximum hot water temperature of approximately 38 degrees centigrade under normal operating conditions. You understand that performance is dependent on your incoming mains water temperature and pressure.
12.7 The boiler requires a minimum of 1 bar mains water pressure to operate. We are not liable for any performance issues or limitations arising from insufficient pressure, pipework length, or simultaneous use of multiple outlets.
12.8 You are aware and agree that a run of armoured cable will be required from the consumer unit (fuse board) to the boiler installation location, and you understand and agree that a rotary isolation switch must be installed next to the boiler.
12.9 Warranty does not cover damage caused by system debris, contamination, water quality issues, hard water scale formation, sludge, corrosion, or any issues arising from pre-existing pipework or components not supplied by us.
12.10 If your existing system shows evidence of sludge, corrosion or debris, a power-flush may be recommended by our engineers. This is not included within the warranty and will be chargeable.
12.11 The warranty is void if the boiler is removed from its installation location or modified without our prior consent, or if any repair or alteration is carried out by any unauthorised third party.
12.12 All service/labour costs are chargeable under all circumstances. All warranties are parts-only.
If no fault is found upon inspection, you will be charged the standard service call rate.
12.13 You must operate the boiler in accordance with the manufacturer’s guidance. Failures caused by misuse, negligence, incorrect operation, failure to follow operating instructions, or failure to maintain the system will void the warranty.
12.14 We reserve the right to repair in the first instance. A replacement boiler or component will only be provided where a repair is not possible.
12.15 The warranty period begins from the date of installation and is only valid where the account balance has been paid in full.
12.16 We reserve the right to substitute defective parts with components of similar quality and specification where necessary.
12.17 You understand that an electric combi boiler may cause operational noise or vibration, and this is not a reason to reject the product.
12.18 You understand that pipe run length may cause delay in hot water output. This is not a fault and is not covered under warranty.
12.19 This warranty excludes failures resulting from electrical supply issues, power surges, grid instability, transformers, stabilisers, short circuits, impact, falls, weather exposure or any cause beyond our control.
13. EV CHARGERS
13.1 Where we install this product for you, the warranty provided is 5 years.
13.2 The following actions invalidate the warranty: a. Failure to comply with any information provided in relation to the product. b. The continued use of the product after a suspected fault has been detected. c. Attempting or allowing a person without suitable qualification/experience to carry out any repairs, replacements, modifications or alterations to the product, its software or any ancillary equipment. d. Damage due to theft, vandalism, misuse, inappropriate use, or lack of supervision. e. Use of any non-original manufacturer’s parts in, or linked to, the product. f. Any misuse, neglect, negligence, tampering with or damaging the product (including disassembling it). g. External factors, including, but not limited to: faulty or damaged electrical wiring, junction boxes, circuit breakers, the environment, force majeure (including, but not limited to, fire, earthquake, water, lightning and other environmental conditions) h. Use for commercial purposes i. Incorrect storage or working conditions that do not comply with instructions (including the specified space around the product).
13.3 Any external damage caused by the normal ageing and wear and tear of the charger will not be covered by this warranty.
14. HEAT PUMPS
14.1 You understand that there is a certain noise level attached to having a heat pump and this is therefore not reason to reject the product.
14.2 You understand that due to the way heat pumps work you may have to use supplementary heating together with your heat pump for which we are not responsible.
14.3 Heaters sold with a heat pump must be used in conjunction with the heat pump only.
14.4 Warranty does not cover pipework, connections, electrics, third party controls, other equipment such as cages, brackets, external filters, heat meters, electric meters, external hoses, third party valves and any other equipment installed by a third-party post commissioning.
14.5 Warranty only valid if product used and maintained as per instructions and any damage or costs caused by the following are not covered: lack of regular maintenance, neglect, accidental damage, malicious damage, misuse, alteration or tampering, maintenance or servicing by a third party, failure to use for normal domestic purposes, lack of power or water, water contamination, scale formation or air pollution.
14.6 There is a 5-year warranty including on the tank. External unit such as fan unit, including electrical components, mechanical and electronic removable parts, has a 3-year warranty. Warranty only valid if the heat pump is serviced yearly by us via our service plan. Our service plan contract is separate with its own terms and conditions.
14.7 It is possible that applications may be required to the DNO in relation to your heat pump order. Any work which we carry out for you in respect of this will be charged additional to the contract price.
14.8 You understand that we will not be providing MCS certification in respect of heat pumps. We may at our discretion offer a service to apply for any planning permission required on your behalf which will be charged for separately and quoted after a pre-install. You understand that this constitutes a service and as such charges in relation to service and cancellation will apply. Decisions on planning permission are not within our control, and we cannot be held liable for any outcome as this is a standard government decision and process.
14.9 The Warm Home Guarantee does not apply to heat pumps or heaters sold in conjunction.
14.10 Where we provide assistance with obtaining a government grant in relation to your heat pump purchase and installation, this will be on a no-liability basis. You understand that we are not responsible for any decision made by or conditions set by the grant as it is a government operated scheme outside of our control. We are unable to guarantee what the outcome of your grant application will be, including whether it will be granted or refused, or the value of the grant that you will receive.
14.11 Please be advised that your property may be audited by the administrator of any grant scheme as part of your grant application. Please note that we can only carry out heat pump installations according to the planning position of your property at the time of install, we cannot be held liable for any change in this planning position which may occur in future and will remain your responsibility to ensure that you update any planning requirement of your property as required.
14.12 We are not able to submit grant applications on behalf of Scottish customers due to rules around this which require that such customers submit the application directly.
14.13 It is not possible to obtain a grant on our hybrid heat pump packages.
14.14 We do not sell heat pumps on a supply only basis.
15. FISCHER ELEKTROSTORE HHR HEATERS
15.1 Where installed by us, the Fischer Elektrostore HHR heaters have a 10-year warranty with 2-year on all electrical and electronic components.
15.2 The Warm Home Guarantee does not apply to Fischer Elektrostore HHR heaters.
15.3 For safety, shelves covering the top of the heaters should not be below 500mm and curtains covering the top of the heaters should not be below 300mm.
16. FFH COMPACT TOWEL RAIL
16.1 Where installed by us, the Compact Towel Rail benefits from a 2-year warranty on the product and all components.
16.2 All warranties are parts-only and exclude labour and service costs.
16.3 The Compact Towel Rail is not designed to heat a room or space. It is intended primarily for towel warming and drying purposes only. The Fischer Warm Home Guarantee does not apply to this product.
16.4 For safe operation, you must ensure a minimum clearance of 150mm is maintained from the top, bottom, and each side of the unit at all times.
16.5 You must not cover the entire unit with towels, clothing, or other materials. The manifolds (vertical pipes) must never be covered. Incorrect use may cause overheating, reduce performance, create a safety risk, and will invalidate the warranty.
16.6 The Compact Towel Rail must be used strictly in accordance with the manufacturer’s instructions. Misuse, negligence, or operation outside its intended purpose will void the warranty.
16.7 To clean the Compact Towel Rail, you must only use a non-abrasive damp cloth. The use of chemical cleaning products, solvents, or abrasive materials is prohibited and will invalidate the warranty.
16.8 The warranty does not cover damage caused by misuse or incorrect operation, overheating due to obstruction or covering of the unit, cosmetic damage, wear and tear, corrosion, unauthorised modification or repair, or electrical supply issues outside our control.
16.9 We reserve the right to repair in the first instance. Replacement will only be provided where repair is not possible.
16.10 The warranty period commences from the date of installation and is only valid where the account balance has been paid in full.
17. DELIVERY (IN CASE OF SUPPLY ONLY)
17.1 In the case of supply only, all our products come with a standard 2-year parts only warranty. This means we will provide replacement parts only and not fitting services which must be arranged by you at your cost. Warranties will be void if not installed by persons with the required qualifications and according to our manual. We will require certain documentation to be able to register your warranty which may include but not be limited to a commissioning certificate.
17.2 We are not liable for damage caused to your property or the contents thereof during delivery provided such damage is not by reason of our negligence. In cases of damage where we admit liability, we are not under an obligation to replace but if we elect to do so, we replace with similar product where viable to do so. Any replacement is subject always to an attempt at repair first. We can only assess liability if provided with photographic evidence & supporting report. You are required to inspect for damage after delivery and before signing delivery note.
17.3 To cancel or re-book a delivery, 48-hour notice is required. If no such notice is given, you will be subject to a re-scheduling charge.
17.4 Delivery times may vary depending on circumstances on the day. We are not liable for losses/claims of compensation.
17.5 We reserve the right to change the date of your delivery if necessary.
17.6 We reserve the right to use couriers for deliveries. In the event that we do, delivery will be kerb side only and payment of the balance must be made at the point of scheduling delivery date.
17.7 All deliveries will be done kerb side only, unless otherwise agreed in writing. We reserve the right to use couriers for deliveries. Payment of the balance must be made at the point of scheduling delivery date.
18. B-STOCK PRODUCTS
18.1 B-stock products are products that are not brand new and may have been previously installed, returned, used for demonstration purposes, or refurbished.
18.2 By purchasing a B-stock product, you acknowledge and agree that such products may have cosmetic imperfections, including but not limited to marks, scratches, discolouration, minor dents, or other visual blemishes. These cosmetic imperfections do not affect the functionality of the product and shall not be considered a defect.
18.3 Cosmetic imperfections are not grounds for rejection, replacement, repair, refund, or cancellation.
18.4 Any product supplied as B-stock will be clearly identified as such on your order documentation.
18.5 B-stock products are sold at a reduced price, and therefore benefit from a reduced warranty period equal to 50% of the standard warranty period applicable to the same product when supplied as new, unless otherwise stated in writing.
18.6 Where a B-stock product requires replacement under warranty, we reserve the right to replace it with another B-stock product of equivalent specification rather than a new product.
18.7 The availability of B-stock products is limited, and we reserve the right to substitute with an equivalent B-stock product where necessary.
18.8 All other warranty terms contained within these Terms and Conditions remain applicable unless specifically varied by this section.
19. TERMINATION
19.1 You have 14 days from the day after your goods are delivered/installed, to cancel. If you cancel during this period (or before) you will receive a refund of the contract price minus costs incurred for any services which have already been provided. You can cancel by contacting us and letting us know, including by email and phone.
19.2 Any goods that are returned will be inspected and deductions will be made for damage, wear & tear.
19.3 Upon return, goods must be in the condition that they were delivered in and in original packaging. Deductions to a refund will be made if this is not the case.
19.4 Bespoke goods such as orders of heaters in RAL colours that we don’t usually do cannot be cancelled after the order is placed and so any deposit will be forfeited.
19.5 Cancellation is deemed notified when your communication is received by us (or on the next working day if not a working day).
19.6 By signing this agreement you make an express request for us to start providing services to you prior to your cancellation period and you understand that this means that those services will be chargeable in the event of cancellation after they are received.
19.7 Model Cancellation Form
(To be included in your cancellation request. Please fill in the required details in the brackets.)
To: Fischer Heat; 5 Merchant Square, London, W2 1AY; 020 8145 3545; info@ffhuk.com
I/ We [*] hereby give notice that I/ We [*] cancel my/ our [*] contract of sale of the following goods [*]/ for the supply of the following service [*].
Ordered on [*]/ received on [*].
Name of consumer(s): [*].
Address of consumer(s): [*].
Signature of consumer(s) (only if this form is notified on paper): [*].
Date: [*].
20. REFER A FRIEND PROMOTION
20.1 Existing customers (“referrers”) who successfully refer a family member or friend to purchase and install a Fischer heating and/or hot water system will receive a £100 reward.
20.2 A “successful referral” means that the referred customer has completed the purchase, installation, and the statutory two-week cancellation period of the Fischer heating and/or hot water system.
20.3 There is no limit to the number of successful referrals that can be made by a referrer.
20.4 Rewards will only be paid after the successful installation and expiry of the statutory cancellation period.
20.5 Referrers cannot recommend themselves or anyone living at the same address.
20.6 Referrers must ensure that the referred individual is happy to receive information about this offer before providing their details.
20.7 This offer cannot be used in conjunction with any other discounts, offers, or promotions unless explicitly stated by Fischer Future Heat.
20.8 We reserve the right to withhold rewards if we reasonably suspect fraudulent activity.
20.9 All decisions made by us in relation to this offer are final.
20.10 We reserve the right to withdraw, modify, or amend this promotion and the reward structure at any time without prior notice.
20.11 The £100 reward has no cash alternative and is not transferable.
21. £250 SAGA & EASY LIFE READERS OFFER
21.1 Customers who are eligible Saga and Easy Life readers and who place an order with Fischer Future Heat may receive £250 off the total order value by quoting the promotional code SAGA26 or EASY26 at the time of purchase.
21.2 This offer is valid for a limited period only, as advertised. Orders placed outside the promotional period will not be eligible for the discount.
21.3 The offer is available to new and existing customers.
21.4 To qualify for the discount, customers must quote the promotional code SAGA26 or EASY26 at the time of placing the order.
21.5 The £250 discount is not applicable in conjunction with any other promotions, discounts, or offers unless explicitly stated by Fischer Future Heat.
21.6 The offer cannot be applied retrospectively to previous purchases, cancelled orders, or amended contracts.
21.7 The £250 discount is only valid for use with Fischer products and cannot be exchanged for cash or any other form of payment.
21.8 If an order is cancelled, refunded, or otherwise terminated for any reason, the discount will no longer apply and any refunded amount will be adjusted accordingly.
21.9 We reserve the right to refuse the discount where eligibility criteria are not met, the promotional code is invalid, expired, or misused, or where we reasonably suspect fraudulent activity.
21.10 We reserve the right to amend, suspend or withdraw this offer at any time without prior notice.
22. £150 MAILER OFFER
22.1 Customers who present a valid £150 voucher to a Fischer heating advisor, or who quote the promotional code SPRING 2026 at the time of purchase, will receive £150 off the total order value.
22.2 This offer is valid for orders placed between 1 March 2026 and 30 June 2026. Orders placed outside this period will not be eligible.
22.3 The offer is available to new and existing customers.
22.4 To qualify for the discount, customers must either present the physical £150 voucher to a Fischer heating advisor at the time of purchase (digital copies, photocopies, or reproductions will not be accepted), or quote the promotional code provided on the mailer at the time of purchase.
22.5 This promotion cannot be used in conjunction with any other discounts, offers, or promotions unless explicitly stated by Fischer Future Heat.
22.6 The offer cannot be applied retrospectively to previous purchases.
22.7 This offer does not apply to accessories (including, but not limited to, thermostats, towel rails, or receivers).
22.8 The £150 voucher cannot be exchanged for cash or any other form of payment.
22.9 If an order is cancelled or refunded, the customer will no longer be eligible for the promotional discount.
22.10 We reserve the right to refuse the discount if the voucher is deemed invalid or if the terms of the promotion are not met.
22.11 We reserve the right to modify, suspend, or discontinue this promotion at any time without prior notice.
23. NORWEGIAN FJORDS CRUISE PRIZE DRAW
23.1 Customers who make a purchase from Fischer Future Heat UK Ltd (“Fischer”) and quote promotional code CRUISE26 at the time of purchase will be automatically entered into a prize draw for the chance to win a 7-night Norwegian Fjords cruise for two persons.
23.2 There is no minimum order value required to enter the prize draw.
23.3 The promotional period will run from 1 March 2026 to 30 June 2026 inclusive, and entries received before or after these dates will not be eligible.
23.4 The prize consists of a 7-night Norwegian Fjords cruise for two persons including the P&O Cruises Deluxe All-Inclusive Package (as defined by P&O Cruises) and optional return coach travel to Southampton, subject to availability and P&O Cruises’ terms and conditions.
23.5 The cruise is subject to availability at the time of booking. The winner may select their preferred departure date from eligible sailings, however availability is not guaranteed and blackout dates may apply.
23.6 The prize does not include travel insurance, excursions, spending money, additional onboard purchases, gratuities (unless included within the package), upgrades, or any other costs not expressly stated.
23.7 The prize is non-transferable, non-exchangeable and has no cash alternative.
23.8 The draw will take place on 1 July 2026. The winner will be selected at random from all eligible entries.
23.9 The winner will be contacted via the email address and/or telephone number provided at the time of purchase. If the winner cannot be contacted within 14 days, or declines the prize, Fischer reserves the right to redraw the prize.
23.10 The prize is subject to the full booking terms and conditions of P&O Cruises, including but not limited to their terms governing the Deluxe All-Inclusive Package, drinks packages, Wi-Fi packages, dining credits, cancellation terms, age restrictions, and availability. By accepting the prize, the winner agrees to be bound by P&O Cruises’ applicable terms and conditions.
23.11 Fischer is not responsible for any cancellation, delay, amendment or withdrawal of the cruise by P&O Cruises or any third party. In the event the advertised cruise becomes unavailable, Fischer reserves the right to substitute the prize with an alternative cruise or prize of equal or greater value.
23.12 Entry into the draw is deemed acceptance of these Terms & Conditions.
23.13 Fischer reserves the right to amend, suspend or withdraw this promotion at any time without prior notice.
23.14 This promotion is open to UK residents aged 18 or over only. Employees of Fischer Future Heat UK Ltd, their immediate families, agents or anyone professionally connected with the promotion are not eligible to enter.
23.15 Personal data will be processed in accordance with our Privacy Policy and will be used for the administration of this promotion only.
24. OTHER TERMS
24.1 If any term in this contract is unenforceable, this shall not affect enforceability of other terms.
24.2 No party other than the signatory & Fischer has any rights under this contract.
24.3 The parties irrevocably agree that this agreement & any disputes/claims (including non-contractual) arising out of/in connection with its subject matter/formation are governed by & construed in accordance with English law & are under the exclusive jurisdiction of & settled by the courts of England.
24.4 Only the information explicitly contained on and in this contract shall form part of it or attached by way of the Supplementary Notes to the order.
24.5 We shall not be liable for any delay or the consequences of any delay in performing any of our obligations if such delay is due to any cause beyond our reasonable control and we shall be entitled to a reasonable extension of time for performing such obligations.
24.6 We have no liability in respect of consequential loss.
HOW WE USE YOUR INFORMATION
Information about you is managed in accordance with our Privacy Policy which can be found here: www.fischerfutureheat.com/privacy-cookie-policy/. You agree that calls between us may be recorded/monitored for training purposes. You understand that your information will be shared and you may be contacted about other products/services within the company group and related companies.
Privacy and Cookie Policy by Fischer Future Heat UK
Thank you for visiting the Fischer Future Heat site, here are the contents of our privacy and cookie policy to protect your privacy on our site.