Terms and Conditions – £7,500 Off Air Source Heat Pump Offer
1. General Information
1.1 These Terms and Conditions (“Terms”) apply to the promotional offer by Fischer Future Heat (“Fischer”) to provide £7,500 off the purchase and installation of an air source heat pump system (“Offer”).
1.2 The Offer is only valid for residential properties within the United Kingdom.
1.3 By participating in this Offer, customers agree to these Terms, which are binding.
2. Eligibility
2.1 This Offer is open to UK homeowners aged 18 or older. Proof of property ownership may be required.
2.2 The Offer applies only to properties deemed suitable for the installation of an air source heat pump following a free home survey conducted by Fischer.
2.3 The Offer is limited to one heat pump system per household.
3. Free Home Survey
3.1 Customers must book and complete a free home survey with Fischer to determine the suitability of their property for an air source heat pump.
3.2 The suitability of the property is assessed based on technical factors, including but not limited to:
- Property insulation standards.
- Electrical supply and system requirements.
- Space availability for the heat pump and associated equipment.
- Compliance with local planning regulations.
3.3 Fischer reserves the right to decline the installation of the heat pump if the property is deemed unsuitable following the survey.
4. Offer Inclusions
4.1 The £7,500 discount applies to the total cost of the air source heat pump system, including:
- Supply of Fischer’s air source heat pump.
- Heat pump-compatible water cylinder.
- Necessary radiators or underfloor heating adjustments.
- Standard installation pipework and fittings.
- Labour and workmanship required for installation.
4.2 The Offer excludes any additional work or upgrades that may be required to meet installation requirements, such as electrical upgrades, additional insulation, or bespoke installation solutions. These costs will be detailed in the quote provided after the survey.
5. Offer Redemption
5.1 To qualify for the Offer, customers must:
- Book a free home survey by [Insert Deadline].
- Confirm acceptance of the provided quote and agree to proceed with installation within [Insert Deadline] of receiving the quote.
5.2 The Offer cannot be combined with any other promotions, discounts, or incentives offered by Fischer.
6. Payment Terms
6.1 A detailed quote will be provided after the home survey, outlining the total cost of the heat pump system and installation, less the £7,500 discount.
6.2 Customers are required to pay a deposit upon agreeing to proceed with the installation. Full payment terms will be outlined in the quote and contract.
7. Installation
7.1 Installation will only commence once the customer’s property is confirmed suitable, payment terms have been met, and necessary permissions (if required) have been obtained.
7.2 Fischer will make reasonable efforts to complete the installation within the agreed timeframe. However, delays may occur due to unforeseen circumstances, such as supply chain issues or adverse weather.
8. Limitations and Exclusions
8.1 Fischer cannot guarantee energy savings or specific performance levels, as these depend on factors including property efficiency, usage patterns, and weather conditions.
8.2 The Offer does not cover the removal of old heating systems unless explicitly included in the quote.
8.3 Fischer accepts no responsibility for property modifications required due to planning permissions, building regulations, or other external approvals.
9. Cancellations
9.1 Customers may cancel their order at any time prior to the installation, subject to the terms outlined in the quote and contract.
9.2 Fischer reserves the right to cancel the installation if the property is deemed unsuitable or if payment terms are not met.
10. Warranty and Support
10.1 The air source heat pump system comes with a 5-year warranty covering manufacturing defects and installation 5-year warranty included on the tank, external unit such as fan unit (but excluding electrical components, mechanical and electronic removable parts). Warranty only valid, if the heat pump is serviced yearly by us via our service plan and payment for the service plan, is made on an uninterrupted basis. You must sign up to your service plan within 60 days of your heat pump installation. You will be liable to make payment of a full year’s worth of monthly service plan payments in order to benefit from your annual service).
5-year warranty on the Air-Source Heat Pump (if installed by Fischer under the ‘Warm Home Service Contract’). Otherwise, 2 years warranty. Fischer service plan is not mandatory for the supply only.
11. Privacy and Data Protection
11.1 Fischer will process customer data in compliance with applicable data protection laws.
11.2 Personal information collected during the survey and installation process will only be used for the purposes of providing the service and will not be shared with third parties without consent.
12. Dispute Resolution
12.1 Any disputes arising under these Terms shall be resolved in accordance with UK law.
12.2 In the event of a dispute, customers should contact Fischer’s customer service team in the first instance.
13. Amendments and Termination
13.1 Fischer reserves the right to amend or terminate the Offer at any time without prior notice, provided this does not affect confirmed installations.
Contact Information
For further information or assistance, please contact Fischer Future Heat at:
- Phone: 0800 103 2723
- Email: info@ffhuk.com
Website: www.fischerfutureheat.com